Turn owner requests into trackable work.
Owners submit requests with context, admins triage and assign work, and every status change remains visible in the activity trail.
Owner intake
Admin triage
Contractor follow-up
Simple intake
Owners can submit maintenance requests from their portal with unit context and supporting details.
Operational triage
Admins categorize, prioritize, assign, update, and close requests from the property workspace.
Work order history
Status updates, assignments, files, and comments stay attached to the request record.
How this module works
- Owner submits a request from the portal.
- Admin reviews details and sets priority.
- Request becomes a work order or is assigned for follow-up.
- Owner sees updates without calling the office.
What is included
- Request CRUD
- Work order CRUD
- Contractor assignment
- Status and priority tracking
- Owner portal visibility
- Activity history
Manager/admin view
The admin requests module follows the same CRUD layout as the rest of the admin area, with filters, pagination, row actions, and focused forms.
Owner/client view
Owners see their own requests and details, not internal server or root-only operational information.
See Requests & Work Orders in a working property.
The product tour shows the real screens for this workflow, with clear explanations for each step.