Contractor portal guide
Use this guide to sign in, review assigned work orders, update progress, and keep property managers informed.
1. Access and sign in
Contractors use the dedicated contractor portal with the email invited by property management.
- Open /contractor/login or the contractor login link provided by management.
- Sign in with the contractor email on your vendor record.
- Use password reset if you cannot sign in, or ask management to confirm your email.
- Sign out from a shared device when finished.
Notes
- Do not share contractor credentials. Each vendor account should belong to one company contact.
2. Dashboard overview
The dashboard summarizes assigned work and highlights what needs attention today.
- Review Assigned, Due today, and Priority counts on the dashboard cards.
- Open Current assignments for the latest work orders.
- Use View all to open the full Assignments list.
- Use the sidebar for Dashboard, Assignments, and Profile.
3. Assignments list
Assignments show every open or recent work order linked to your contractor account.
- Open Assignments to browse work orders by status, priority, and schedule.
- Use filters when available to find due, urgent, or completed work.
- Open a work order to see building, unit, description, and update history.
- Confirm you are looking at the correct property before visiting the site.
4. Work order details
Each work order contains the job details managers expect you to follow.
- Open a work order from the dashboard or Assignments.
- Review title, priority, scheduled date, building, unit, and description.
- Check notes and attachments before starting work.
- Contact management if access instructions, keys, or scope are unclear.
Notes
- Only work on orders assigned to your contractor account.
5. Updating work status
Status updates keep property managers informed and close the operations loop.
- Open the work order and choose the correct status update.
- Mark progress when work starts, is blocked, or is completed.
- Add a clear note when the situation changes, especially for delays or parts needed.
- Submit the update so management can notify owners or continue the request workflow.
Notes
- Do not leave completed work in an open status.
6. Profile and company details
Profile keeps your contact information accurate for dispatch and follow-up.
- Open Profile to review your name, company, email, and phone.
- Update contact details when they change so managers can reach you.
- Confirm the login email still matches the contractor record used by management.
7. Site visits and access
Follow property rules when arriving on site for assigned work.
- Arrive during the scheduled window shown on the work order when possible.
- Check in with building staff or the instructions provided by management.
- Limit work to the unit or common area described in the assignment.
- Report access problems immediately through the work-order update or management contact.
8. Getting support
Property management is your first contact for assignment and access questions.
- For schedule, access, or scope questions, contact the assigning property manager.
- For login issues, use password reset or ask management to verify your contractor email.
- When reporting a portal problem, include the work-order number, property name, and the page where it happened.