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Owner guide

Owner portal guide

Use this guide to sign in, review your unit, submit requests, book amenities, read community updates, answer surveys, send messages, and follow payments.

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1

Access and sign in

Owners access the portal from the property-specific owner URL provided by management.

  • Open the owner portal link for your property, for example /lakeview-towers/owner.
  • Sign in with the email address invited by management.
  • Use the password reset option if you cannot sign in.
  • Keep your profile email current because notices, messages, and survey links depend on it.
2

Dashboard

The dashboard shows the most important owner information in one place.

  • Review open requests, recent announcements, upcoming bookings, unread messages, and payment reminders.
  • Use the sidebar to open Units, Requests, Amenities, Bookings, Announcements, Forum, Surveys, Messages, Payments, Documents, and Profile.
  • Use Logout when using a shared device.
3

Profile and security

Profile controls your personal details and login security.

  • Open Profile to update your name, phone, address, email, and password.
  • Confirm your preferred language when available so communications use the correct language.
  • Keep emergency or alternate contacts current if your property uses them.
4

Units

Units display your property records as maintained by management.

  • Open Units to review unit number, building, floor, occupancy details, parking, locker, and related records.
  • Open a unit detail page to see requests, documents, violations, or messages connected to that unit.
  • Contact management if unit information is incorrect.
5

Requests and violations

Requests are used for maintenance or service needs. Violations are official notices requiring attention.

  • Open Requests to create a new request with a clear title, description, unit, category, and attachment when useful.
  • Follow the request status until management or a contractor resolves it.
  • Open Violations to review notices, due dates, evidence, and resolution notes.
  • Use messages or the request thread for follow-up instead of creating duplicate requests.
6

Amenities and bookings

Amenities show available shared spaces and booking rules.

  • Open Amenities to view availability, rules, capacity, fees, and maintenance closures.
  • Use Bookings to request or review reservations.
  • Wait for approval when the amenity requires manager approval.
  • Cancel or update bookings according to the property rules shown in the portal.
7

Announcements, forum, and surveys

Community tools keep owners informed and involved.

  • Open Announcements for official property notices.
  • Use Forum for community discussions in the appropriate category.
  • Open Surveys to answer active surveys before the expiration date.
  • Published survey results may remain visible after expiration if management allows it.
8

Messages

Messages are direct conversations with management.

  • Open Messages to read or send a message.
  • Use a clear subject and include the related unit, request, booking, or payment when relevant.
  • Attach files only when they help management act faster.
9

Payments and invoices

Payments show balances, invoices, receipts, and manually processed payments recorded by management.

  • Open Payments to review outstanding balances and payment history.
  • Open an invoice to see details, due dates, and notes.
  • If your property processes check, e-transfer, cash, or offline payments, management records the payment manually after it is received.

Notes

  • Contact management if a payment you made is not visible after normal processing time.
10

Documents and projects

Documents and projects keep official property information accessible.

  • Open Documents for bylaws, minutes, forms, notices, policies, and owner resources.
  • Open Projects to follow capital work, milestones, status updates, and published details.
  • Download or view documents only for your personal or board-related use.
11

Getting support

Your property manager is the first support contact for property-specific questions.

  • For unit, payment, booking, or violation questions, contact property management from Messages or Contact information.
  • For login issues, use password reset or ask management to verify your owner email.
  • When reporting a problem, include your property name, unit, browser, and the page where it happened.